Support navigation

KAISO CARS HELP · VERSION 2

Request and confirmation

Search, review the exact terms, and follow your booking’s current next action.

Choose a car and dates

Search using pickup and return times in the displayed local time zone. A dated result shows an offered pickup/return pairing and separates rental price from the security deposit. Optional extras are selected on the car’s page.

Availability and price are checked again before booking. An estimate does not reserve a car. Sign in from the price estimate to return to the same dates and selection.

Review before requesting

Complete the required driving verification and review your exact itemised quote and rental agreement. A request needs the host’s acceptance. Read the prices, deposit, deadlines and cancellation terms shown before accepting.

Check the recorded result

Follow the payment instructions in your booking. A request, host acceptance or payment-screen return alone does not confirm the rental. If the result is pending or uncertain, return to that booking to check the original operation.

Use your recorded rental details

General guidance is maintained with the application. Your own accepted agreement and recorded workflow status determine the terms and actions available for a rental.

What you can do

Related help